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Stream live with confidence
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/// SUPPORT
Technical Support Specialist / Account Manager
Full-time
Remote
Our team in Sprintty is looking for a Technical Support Specialist/Account Manager who would work with our customers and support them in the management of their accounts as a true Power-User of our platform, capable to assist in a variety of aspects, providing advice on all the tools, features and advantages.

Responsibilities:
  • Day-to-day customer support on the platform
  • Management of our customers' accounts (settings, functions, reporting etc.)
  • Technical support in uploading video-content, assistance in launching live streams
  • Video-content management
  • Maintaining and updating customer account information
  • Diagnosing and resolving technical issues
  • Providing best-in-class customer service for a seamless and exceptional user experience

Qualifications
  • Similar account management experience in technical customer support related to tech products
  • Advanced in English & Russian (Spanish would be an advantage)
  • Customer-centric approach, openness and accessibility
  • Ability to work independently with high responsibility for results

Ideally:
  • Experience in live video streams support
  • Knowledge of what digital video, codec, bitrate are, and how they affect the quality of video

We offer a dynamic, fully remote job in an engaged and result-oriented team, fast decisions and start-up spirit where every person experiences high-level of ownership.