Technical Support Specialist / Account Manager

Our team in Sprintty is looking for a Technical Support Specialist/Account Manager who would work with our customers and support them in the management of their accounts as a true Power-User of our platform, capable to assist in a variety of aspects, providing advice on all the tools, features and advantages.

Responsibilities:

• Day-to-day customer support on the platform
• Management of our customers' accounts (settings, functions, reporting etc.)
• Technical support in uploading video-content, assistance in launching live streams
• Video-content management
• Maintaining and updating customer account information
• Diagnosing and resolving technical issues
• Providing best-in-class customer service for a seamless and exceptional user experience

Qualifications

• Similar account management experience in technical customer support related to tech products
• Advanced in English & Russian (Spanish would be an advantage)
• Customer-centric approach, openness and accessibility
• Ability to work independently with high responsibility for results

Ideally:

• Experience in live video streams support
• Knowledge of what digital video, codec, bitrate are, and how they affect the quality of video

We offer a dynamic, fully remote job in an engaged and result-oriented team, fast decisions and start-up spirit where every person experiences high-level of ownership.